Frequently Asked Questions
What does namaq cheeni mean?!
The literal translation of namaq cheeni is salt (namaq), and sugar (cheeni), in Hindi! The more meaninful translation though, is that it's a mash-up of both of our names nandhini & maheq! A little salt, and a whole lot of sweetness.
How do you ensure your quality?
At namaq cheeni, we test all our fabrics and garments to ensure they are of the highest standards for durability, softness, and safety. We work closely with our manufacturers to oversee all facets of the production process—from the fabric, design, and construction, down to the trims.
How do you ensure your products are sourced from ethical producers?
We partner with some of the best suppliers from all over the world, that are vetted through both internal and third-party auditors, to ensure our products are produced in safe, ethical, and lawful conditions.
Can I cancel my order once I place it?
If you need to cancel an order please email us at namaqcheeni.india@gmail.com. An order can be cancelled upto 2 hours of it being placed.
What forms of payment do you accept?
We accept all major credit cards, and UPI.
I have a defective item. What do I do?
OH NO! We’re so sorry to hear that! While we strive for perfection, sh*t happens. Please reach out to us at namaqcheeni.india@gmail.com, and we will do everything we can to resolve the issue.
Will the colors bleed/fade when washing?
If you follow the care instructions, you should be golden! Please refer to each product's page for detailed care instructions.
How do I know what size to order in the adults' pieces?
You can utilize the handy-dandy size guide listed under each item's description for measurements, but in general our sizing runs on the larger side. If you are in between sizes, or want more of a fitted look, we recommend sizing down!
How do I know what size to order in the kids' pieces?
You can utilize the handy-dandy size guide listed under each item's description for measurements, but in general our sizing runs on the larger side. If your kiddo is in between sizes, or you want more of a fitted look for them, we recommend sizing down!
What are the jackets filled with?
We are very pleased to offer you jackets that are filled with sustainably sourced 100% cotton fill.
Do you offer gift wrapping services?
All your packages ship out in beautiful, intentionally designed (and environmentally friendly!) boxes, or mailers, but if you'd like a message addeed, please leave that in the checkout notes, and we will handwrite one in!
Can I shop outside of India or the U.S.?
Currently our two sites ship just within India (namaqcheeni.in) and within the U.S. (namaqcheeni.com), but we hope to expand to other countries soon.
Why are all your names so punny?
We love puns, and love the levity they add to our brand. As long as we can continue thinking of them, expect great puns from us!
Why can't I call or whatsapp you?
We are a very small team, and are simply unable to keep up with calls or Whatsapp messages. We want to make sure our communication is timely and efficient. For any communication, please email us at namaqcheeni.india@gmail.com, and we will get back to you within 24-48 hours.
Why is shipping not free?
As we grow, we hope to offer free shipping on our orders, but as a small business we are simply unable to at this time. The nominal flat-rate shipping cost allows us to focus our expenses on getting the highest quality products out to you.
Is GST included in your pricing?
Yes, GST is included in all our pricing, so there are no hidden surprises upon checkout.
I’m an online influencer. Who should I contact to partner with namaq cheeni?
While most of our partnerships are organic, if you think you're a good fit for us please contact us at namaqcheeni.india@gmail.com.
More questions,
or just wanna say hi?
Email us at namaqcheeni.india@gmail.com.